English
FAQ
Home » Support » FAQ

FAQ

  • Q How do you arrange the shipment?

    A We have established long-term cooperation with a number of well-known international logistics forwarders and can choose the most suitable mode of transportation according to the requirements of customers, such as sea, air or express. We will be responsible for transporting the goods to the port or address specified by the customer, and provide the whole logistics tracking service.
  • Q Is the price negotiable?

    A Our price in the same industry has a high cost performance, but for large orders or long-term cooperation customers, we will be based on the specific situation of the price negotiation, in order to achieve mutual benefit and win-win.
  • Q How is the price of the product determined?

    A The product price mainly depends on the material, specifications, process complexity, order quantity and market conditions and other factors. We will carry out detailed cost accounting according to the specific needs of customers, and provide customers with competitive quotations.
  • Q How do I track the progress of my order?

    A We have a dedicated merchandiser for each order, and customers can contact the merchandiser at any time through email, phone or online communication tools to understand the production progress of the order, packaging status and estimated delivery time. At the same time, we will also regularly take the initiative to feedback the latest progress of orders to customers.
  • Q How long is the production cycle?

    A The production cycle of conventional products is about 20 days. If it is a custom product, due to the involvement of mold development and other links, the production cycle may be extended to about 30-40 days. Of course, the specific production cycle will also be affected by the number of orders, the complexity of the product and other factors.
  • Q What is the minimum order quantity?

    A The minimum order quantity of different products is different, in general, the minimum order quantity of conventional products is about 500-1000 pieces. However, for some special customized products, the minimum order quantity may be adjusted according to the specific situation.
  • Q Can you customize the product according to our requirements?

    A Of course you can. We have a professional R & D and design team, according to the different needs of customers, to provide one-stop customized services from product design, mold development to manufacturing.
  • Q How to guarantee the quality of the product?

    A We have a strict quality control system, starting from the purchase of raw materials, each batch of strict inspection. In the production process, there are many quality inspection processes, including semi-finished product inspection and finished product sampling inspection.
  • WELCOME TO US
  • get ready for the future
    sign up for our newsletter to get updates straight to your inbox